Body
INITIALIZE YOUR VOICE-MAILBOX – For New Users to set up a new voice mailbox.
- Call the Voice Mail System, by pressing the button, or dial x3999.
- If necessary, enter your 4-digit extension.
- Enter your TEMPORARY password (97045).
- Follow through the Cisco Unity Connections Voice-Mail setup tutorial.
Sample of a Standard Personal Greeting:
You have reached the voicemail for (Name) (Title) at Clackamas Community College. I’m sorry I have missed your call. Please leave a detailed message, and I will get back with you as soon as possible. Thank You.
Place Calls
- To make an in-house call, lift your handset, then dial number.
- To use Speakerphone, press the button, then dial the number.
- To make an outgoing call, lift your handset, dial 9 and then the number.
- To use Speakerphone, press the button, dial 9 and then the number.
Receive Calls
- To receive a call, lift the handset.
- To use Speakerphone, press the button.
Volume Control You can adjust the volume of your Cisco IP telephone.
- The handset/speaker volume is controlled with the volume bar
Redial Use Redial to automatically redial the last number called.
- Life the handset, or press the button.
- Press the soft key, Redial.
Hold
- To place a call on hold, press the soft key, HOLD.
- To retrieve the call, press soft key, Resume.
Transfer Transfer allows you to extend a call to another extension.
- To transfer a call, press the soft key, Transfer (the caller is now placed on hold).
- Dial the extension you want to receive the call, announce the call.
- Press the Transfer button again to complete the transfer.
Conference You can set up a conference call for up to 4 people (including yourself).
To set up a conference call:
- While on a call, press the … soft key, then press Conference. (The other party is put on hold).
- Dial the number of the person you want to add to the conference (9+number if person is outside your phone system).
- Press the Conference key (all parties will be connected).
Call Forward All To forward your calls to another phone or to voicemail:
- (Do not lift your handset) Press the soft key, Forward All.
- Dial the extension number where you want your calls to ring, or for Voicemail press button (Display reads “Forwarded to Voicemail.
To cancel Call Forwarding:
- (Do not lift your handset) Press the soft key, Forward Off.
Corporate Directory The “Corporate Directory” is the on-phone CCC electronic phonebook.
- Press the button and Choose 2 for the “Corporate Directory” entry. Fill in any of the available fields and Press “Search”
Voice-Mail The button allows you to automatically dial into voice-mail.
- Press the button, or dial x3999.
- If/when prompted, enter your 4-digit extension and password
- Follow the voice instruction prompts.
Direct to Voice Mail Useful for leaving voice-mail for another Cisco phone user without ringing their phone.
- Dial *xxxx (where xxxx is the extension where voice-mail is to be left).
ACCESSING VOICE-MAIL
- Externally:
- From a Touch-Tone phone, dial 503-594-3999.
- Enter your 4 digit extension number, then press #.
- Enter your password, then press #
- Internally:
- Press the button, or dial x3999.
- If/when prompted, enter your extension and/or password, then press #.
(Tip: If you press a wrong key, press * to start the process over)
MAIN MENU IN VOICE-MAIL, PRESS
- 1: To SEND a message
- 2: To play NEW messages
- 3: To review OLD or SAVED messages
- 5: For SETUP Options
- *: To Exit
- 0: Main menu help
- #: Repeat menu
CUSTOMIZING YOUR VOICE-MAIL
- Call into voice-mail (see “Accessing Voice-Mail” section above)
- Press 5 : Setup Options
- Greetings
- Re-record your standard greeting
- Turn your alternate greeting on/off for vacation, out-of-office, etc.
- Edit other greetings (i.e. busy, closed, internal callers only)
- hear all greetings
- Message Settings
- Change message notification
- Preferences
- Change password PIN
- Change recorded name
- Change directory listing
PLAYBACK A NEW MESSAGE—Press 1
- To playback NEW messages—press 1.
- To review OLD or SAVED messages that have been sent to you—press 3 and then 1.
- After listening to the message, use the following Controls:
1: Repeat the Message
2: Save the Message
3: Delete the Message
4: Reply to Message
5: Forward the Message
6: Mark the Message New
7: Skip Back
*: Cancel Playing Messages
0: Help
SENDING A MESSAGE—Press 2
To send a message to someone, press 1 (at the main menu). Follow the voice prompt steps:
- RECORD your message at the tone, then press # to stop recording.
- Follow the Unity Connections instructions to address the message and press #
- Press 91 to add another name to the list OR
- To SEND your message, Press #