Issue Accessing Email

Issue:

Outlook not working

Resolution:

1. Check that you have an Internet Connection

2. Restart Outlook:

   • Right-click the Start button and select Task Manager.
   • Find Microsoft Outlook, then click End task.
   • Confirm that Outlook is closed and close Task Manager.
   • Reopen Outlook as usual.
3. Restart Computer:
   • If restarting Outlook didn't fix the issue
   • Try Restarting your computer 
4. Web Access:
   • ​​​​​​​​​​​​​​If the above steps do not get Outlook working, open a browser and go to my.clackams.edu
   • From there click on Staff Email to open a tab to Outlook.
     • This is a temporary work around to get you access.
     • Please submit an IT Service Desk ticket so we can assist in getting the Desktop app working again.