Docuware stuck on: "Your document is being created and uploaded"

Tags Docuware

When you scan documents using DocuWare Scan App, in some circumstances instead of uploading to DocuWare the scans get stuck in a loop. The following message is displayed:

"Your document is being created and uploaded…"

Solution:
To solve this behavior the document has to be deleted manually from the Scanner Temp folder of the DocuWare Desktop Apps. This temp folder is located in the localappdata folder of the user (%LOCALAPPDATA%\DocuWare\Desktop\DWScannerTemp), which started the DocuWare Desktop Apps.

After the document was deleted from the temp folder, the DocuWare Desktop Service and the DocuWare Desktop Apps have to be restarted. The document has to be scanned and stored to DocuWare again.

*Note: Doing this will delete the scanned documents, you will need to rescan the documents after you clear the temp folder.

Details

Article ID: 112675
Created
Mon 7/27/20 11:23 AM