The ITS department provides a variety of phone and extension services to support faculty and staff across different use cases. Most users are provisioned with an assigned extension, enabling them to place and receive calls as well as access voicemail messages. Please see the Software & Applications category for assistance with Jabber.
A phone support request may include, but is not limited to:
- New phone setup
- Assigning or reassigning phone numbers and extensions.
- Physical phone moves
- Call routing support
If users experience issues with existing phone services, they can report a phone issue to report problems such as:
- Power supply issues
- Lack of dial tone
- Difficulties with outbound or inbound calls
- General malfunctions of hardware or equipment.
Frequently Asked Questions (FAQ's):
How do I find my extension number?
The extension number is often listed on the front screen of the Cisco desk phone next to the users name.
How do I complete an outbound, external call (non-CCC)?
To make outbound calls using your Cisco desk phone, hit 9 before entering the entire phone number. For example, the entire number would look like 9(503)-594-3500.
How do I transfer a phone call?
Press the soft key, Transfer (the caller is now placed on hold) and dial the extension you want to receive the call. The press the Transfer button again to complete the transfer.