Voicemail support services assist users with all aspects of voicemail functionality, including set-up and troubleshooting.
Users are encouraged to submit a voicemail support request which may include, but is not limited to, the following services:
- Accessing voicemail
- Voicemail to email configuration changes
- Voicemail box management
Employees can report a voicemail issue to request troubleshooting assistance which can include, but is not limited, to the following services:
- Voicemail pin changes
- Notification issues (email and direct phone)
- Trouble accessing voicemail
- Voicemail not working
Frequently Asked Questions (FAQ's):
How do I access my voicemail?
Press the 
button or dial x3999, and when prompted enter your 4 digit extension and pin, following the voice instruction prompts.
How do I customize my voicemail greeting?
Call into your voicemail using the instructions above. Listen to the options and press 5 to see the greeting options.
- Re-record your standard greeting
- Turn your alternate greeting on/off for vacation, out-of-office, etc.
- Edit other greetings
- Hear all greetings.
I forgot my voicemail pin, what should I do?
Submit a voicemail issue (incident) ticket to receive assistance with resetting your voicemail pin. Be sure to include your extension number in the ticket for quicker support!
Can I access my voicemail externally?
Yes, employees can access their CCC voicemail externally following steps: From a touch-tone phone, dial (503) 594-3999 and enter your 4 digit extension, then press #. Enter your voicemail pin and then press #.
For further phone instructions and guides, please see the knowledge base article here: https://clackamas.teamdynamix.com/TDClient/1853/Portal/KB/ArticleDet?ID=157470