Receive assistance in acquiring non-standard software applications, as well as add-ons or extensions to centralized software applications such as Adobe or Zoom. Get step-by-step assistance with purchasing and scoping software applications that you or your team may need.
Considering a software purchase but unsure about the technical requirements or implications? Need a quote without committing to a purchase yet? Submit a Software Procurement ticket and select the "Quote only" option to get started.
Please note - all purchases for software will not be made until an account/GL code has been provided.
To get help with standard software applications (listed below), please go to the Software & Applications category.
- Microsoft 365 Applications
- Outlook
- Teams
- Excel
- PowerPoint
- PowerBI and more
- Zoom
- Adobe
Questions? Contact ITSpurchasing@clackamas.edu
Frequently Asked Questions (FAQ's):
Do I need to submit a software purchasing ticket to install software that is free?
No, please submit free software installation requests using the Other Software service found in the Software & Applications category.
Do I need ITS approval to purchase software?
Yes - for any new software installed on a CCC issued device, employees should be contacting ITS to ensure the software follows the acceptable use policy and does not pose a threat to employee or student data. ITS will engage the Business Office to evaluate the software providers Terms and Conditions.
Does my department need to pay for Adobe Pro?
ITS covers Adobe Pro licensing for employees by manager request only or those with business-use explanations due to limited seats and funding. Licenses are provided on a first come first serve basis. If ITS is out of licensing for that academic year, departments may be asked to cover the prorated up-front cost and ITS will cover the renewal costs the following year. Licenses roll over each academic year and are reassigned after an employee separates.
How do I know if a software application is compatible with my computer?
Submit a service desk ticket here and provide a link! A member from the ITS team can assist in determining whether your software is compatible, as well as safe and secure.
How long are licenses valid and who manages renewals?
Responsibility for software renewals depends on the type of software purchased. For department-specific software obtained with ITS assistance, all login credentials and renewal notifications are sent to the designated department contact unless otherwise requested. For college-wide or centralized applications, ITS manages the renewals and licensing.