Applied Information Technology (AIT) Service Desk

Focused on student, enrollment, curriculum and library related systems and services, we are here to help you utilize or optimize the functional use of college information systems and data in a way that drives continuous improvement, strategic priorities and institutional and departmental objectives. We can help with functional usage of supported systems and any related issues, as well as with new technical implementation and system configuration needs, data needs, and process improvement – appropriately coordinating with IT, IR and other groups as needed.

Important Note: Please submit an ITS Request if Colleague is down, you have any username/password/login issues or there is a Colleague record lock!

Supported Service Areas

We generally work with systems, processes and data related to the following service areas, but we can help guide you appropriately if you are not sure where to go. If in doubt, submit a request.
  • Academic Foundations & Connections services, such as:
    • Admissions & Recruitment
    • Advising
    • Disabilities Resource Center
    • Graduation Service
    • Registration and Records
    • Veterans Services
  • Institutional & Effectiveness services, such as:
    • Curriculum & Scheduling
    • Educational Partnerships
    • Event & Conference Services
    • Institutional Research & Reporting
    • Library Services
    • Online Learning

Supported Systems

We generally work with the following systems, but we can help guide you appropriately if you are not sure where to go. If in doubt, submit a request.
  • Colleague & Self-Service
  • Navigate
  • 25Live
  • CourseLeaf
  • AIM
  • SARS
  • Titanium
  • Various Library Related Systems

Service Hours

Standard College Operating Hours