Receive ITS support for general network connectivity, including assistance with both wired and wireless access in and outside of the classroom.
Employees can get assistance with connecting to CCC networks by submitting a network support request.
CCC students can receive in-person internet support at the service desk located in Barlow Hall (please note that the support for personal, non-CCC owned devices may be limited as there is no guarantee that all issues or contributing factors can be assessed).
Report a network issue to receive troubleshooting assistance from the ITS Service Desk and Network team for support with, but not limited to, the following issues:
- Network connectivity issues across campus
- Degraded internet performance
- Malfunctioning wireless access points
About Our Internet Options:
Clackamas Community College provides various internet options for employees, students, and visitors alike. Explore the available internet options below.
Guest Internet - Available to all visitors at CCC. The guest Wi-Fi, also known as captive portal Wi-Fi, directs users to a web browser page before gaining access.
Student Internet - Available to CCC students, and the recommended Wi-Fi option for students using their devices on campus. The username and password is the same one used for your myClackamas login.
Staff Internet - This Wi-Fi option is available exclusively to CCC staff and faculty members and is recommended for work-related activities. Access requires login credentials, specifically your CCC email and Microsoft password.
Lab Internet - Strictly available to CCC owned and managed student computers in lab and classroom spaces. ITS will assist in connecting such devices to this network.
Frequently Asked Questions (FAQ's):
Who can use the college internet?
Students, staff and visitors can use the CCC managed network(s). See the available internet options above.
Why can't I see the campus Wi-Fi network?
There are a number of reasons why someone can't see the campus Wi-Fi network. Some common reasons can be that the device is out of range of a wireless access point, the device's Wi-Fi adapter is disabled or malfunctioning, Airplane mode is enabled, or the campus network may be temporarily offline due to maintenance or outage. ITS recommends in-person assistance for employee or student internet support on mobile devices.
How do I connect to the Wi-Fi?
Students trying to connect to the student Wi-Fi can do so by entering your myClackamas username (i.e. student email) and password. Staff trying to connect to the staff Wi-Fi can do so by entering your staff email (@clackamas.edu) and password. Please note that you may not be able to sign into the Wi-Fi if your account requires you to change your password at next sign in. See additional information below:
- EAP method = PEAP
- EAP Phase = MSCHAPv2
- Server CA certificate = Do not check or Do not validate
- Subject Match: Leave Blank
- Domain Suffix Match: clackamas.edu (if asked)
- identity = Your student or staff email address
- anonymous/secret identity = Your student or staff email address
- Password = Your MyClackamas password
There is an internet outage in a classroom and I need immediate assistance, what should I do?
For immediate internet support that is impacting your ability to teach, please give the ITS department a call at (503) 594-3500 and someone from the Network or Service Desk team can assist to troubleshoot the issue.