Colleague is Clackamas Community College's enterprise resource planning (ERP) system, used to manage and maintain student and staff data while supporting critical business functions across multiple departments. The ITS team provides support for the systems operation, record locks and access.
Can't access and student or employee's Colleague data due to a record lock? Contact ITS to report a Colleague Record Lock and regain access quickly.
Employees may request Colleague access and permission management support by submitting a Colleague Access Request. Employees may not request access for themselves without documentation; all requests must be submitted by the employee’s direct manager or include documented manager approval.
For other Colleague requests that include assistance with Colleague functionality, screen assistance or other Colleague related items, submit a Colleague support request.
Frequently Asked Questions (FAQ's):
What is the difference between a Colleague Record Lock, Colleague Access Request, Colleague Support Request and Colleague Issue?
Colleague Record Lock: The profile or page you are attempting to open is currently locked. This usually occurs when a screen has been left open for an extended period and locks automatically, or when another user is accessing a section that permits only one user at a time.
Colleague Access Request: Use this form to request system access for new or current employees, including access to additional screens. All access is reviewed and managed by ITS, and every request is subject to approval. Employees cannot request access for themselves, submissions must be made by a direct supervisor.
Colleague Support (service) Request: Request assistance with Colleague functionality, screen how-to assistance and general support questions.
Do all employees get access to Colleague?
No. Because Colleague contains sensitive and critical information, access is limited to employees whose job duties require it.
How do I access Colleague?
Employees who need access to Colleague must have their direct manager's approval and detailed access information. ITS recommends direct managers submit the access request on behalf of the employee otherwise employees need written approval attached to the request. Employees can find a link to Colleague in myClackamas under the "Applications" tab on the left-hand side. All access requests are reviewed and assessed on a case-by-case basis.
How do I prevent a Colleague record lock?
Employees are strongly encouraged to close any unused Colleague screens and avoid leaving pages open and unattended. After viewing student or employee records, select “Cancel All” when finished. Closing the page properly - rather than allowing it to time out - helps prevent record locks.