Need assistance with instructional technology located in classrooms and labs? Contact the ITS department for assistance with a variety of requests. Common technology includes: podium/student computers, document cameras, projectors, speakers and more. For assistance with specific software on podium systems and student computers, see the Software & Applications category.
Request classroom support for assistance with, but not limited to, the following services:
- Podium and projector connections (i.e. connecting staff laptops to podiums)
- Speaker and volume control
- Podium updates
- Student peripherals
Report classroom issues to the ITS department, including but not limited to, the following issues:
- Update failures
- Lagging or crashing
- Peripheral errors
- Damaged technology and cables/cord
Network connectivity impacting the entire classroom? Report connectivity issues using the Network Support service.
Podium instructions: https://clackamas.teamdynamix.com/TDClient/1853/Portal/KB/ArticleDet?ID=113452
Frequently Asked Questions (FAQ's):
Is it required to sign in to the podium with my staff email account?
Yes, instructors should log in to podiums using their CCC-issued staff account. Generic or unprotected accounts should not be used on staff devices to prevent unauthorized access to the staff only domain.
Can I connect my laptop to the classroom system?
Most classroom podiums support direct connections via HDMI. If you need help or aren’t sure whether your podium has this feature, please contact the ITS Service Desk at (503) 594-3500.
How do I request software for a lab/student computers?
Use the "Other Software & Applications" service under the Software & Applications category and select the appropriate device. Please include the software information and the installation details.
Can students save work on lab computers?
Most lab computers are configured not to retain files locally for long periods, as the devices are shared by multiple users. Students are encouraged to save their work to cloud storage, a USB drive, or email files to themselves.
How can I request support services for my classroom iMacs or other Apple products?
Historically, Clackamas Community College has utilized the Apple support services of Macintosh Consulting (Adam Wunn) to update and troubleshoot classroom Apple computers. If faculty would like to request support services for routine updates, or get assistance with an ongoing issue using Macintosh Consulting, the employee should contact ITS for approval by submitting a support ticket above or contacting ITSpurchasing@clackamas.edu as ITS covers costs for mentioned support. If an employee requests outside vendor technology support without ITS's prior knowledge, ITS may pass the cost of said services to the department.