The ITS department offers support for installing, updating and troubleshooting the Zoom applications across supported CCC devices. Receive in-person or remote assistance to resolve technical issues related to the functionality of the Zoom application.
ITS does not offer guidance on using Zoom for instructional delivery or online teaching, including Moodle and Kaltura integration. Please contact the Office of Learning and Educational Technology (OLET) for such assistance.
For assistance with troubleshooting or application related troubles, please report Zoom issues to the ITS service desk. Assistance may include, but is not limited ot the following areas:
- Login failures
- Camera/Microphone malfunctions
- Lagging
- Any additional issues or failures related to the application.