The ITS department offers support for installing, updating and troubleshooting the Zoom applications across supported CCC devices. Receive in-person or remote assistance to resolve technical issues related to the functionality of the Zoom application.
ITS does not offer guidance on using Zoom for instructional delivery or online teaching, including Moodle and Kaltura integration. Please contact the Office of Learning and Educational Technology (OLET) for such assistance.
Employees may request Zoom support for assistance with, but not limited to, the following services:
- Download and installation of the application
- Software updates
- Access
- Settings configuration
For assistance with troubleshooting or application related troubles, please report Zoom issues to the ITS service desk. Assistance may include, but is not limited ot the following areas:
- Login failures
- Camera/Microphone malfunctions
- Lagging
- Any additional issues or failures related to the application.
Frequently Asked Questions (FAQ's):
Do I have to request Zoom for my CCC issued laptop?
No. The Zoom application is locally installed on all staff laptops - new employees/hiring managers do not have to request access.
How do I change my camera and microphone settings in Zoom?
Select the gear icon located at the bottom left of the installed application to open the settings. Then select Video & Effects as well as Audio to customize the video and audio settings.