ITS collaborates closely with the Business Office to manage printers across Clackamas Community College with support from our contracted vendor, CTX Xerox. A variety of printer types are available across all three campuses, including desktop printers, desktop multifunction devices (MFD's), and standing MFD's (large copier machines) commonly located in staff areas and the library. To request the purchase of a new or replacement printer, please submit a Hardware Purchasing ticket.
Only printers supported under the current CTX contract qualify for Xerox technician support and free toner replacements. Printers are covered and supported by CTX Xerox technicians if they are included in the current CCC-Xerox printing contract.
Not sure if your commonly used printer is supported by CTX Xerox? Submit a printer support request to get more detailed information about your commonly used printer!
Employees can submit a printer support request for assistance with, but not limited to, the following services:
- Connecting to a new printer on campus
- Help using the global print queue
- Relocation
- Removal
- General printer information
- **Fuser/Drum Replacement
Please report any printer Internet connectivity issues and other connection related malfunctions using the printer issue request.
CTX Contact Information:
Submit toner and supplies here: https://www.xeroxbusinesssolutions.com/en-us/0010-supplies-orders
Submit a Xerox Technician support request here: https://www.xeroxbusinesssolutions.com/en-us/0010-service-request
Frequently Asked Questions (FAQ's):
Can I connect to a new printer on my own without ITS assistance?
Of course! Employees looking to connect to a new printer on campus can follow the step-by-step here: https://clackamas.teamdynamix.com/TDClient/1853/Portal/KB/ArticleDet?ID=112065
What do I do with used toner cartridges?
ITS has used toner boxes that can hold 5-30 used toner cartridges. Request a box for your department or drop off your used cartridges with ITS in Barlow Hall at the Oregon City Campus or to the ITS office located in Harmony East at the Harmony Campus.
Can I connect to a printer locally with a USB cord?
NO. Employees and students must not connect directly to a printer, as doing so bypasses authentication and print tracking systems. Direct connections can interfere with print job and toner tracking, and may create potential security risks. Any issues with printer connectivity should be reported to the ITS department for resolution.
How do I relocate a printer?
Submit a printer support request to receive assistance with relocating a printer. Devices should not be relocated without prior authorization and employees should receive support from ITS to ensure proper tracking and network connectivity.
Can I print sensitive information to a shared printer?
Yes! Employees can print through the global print queue, which sends jobs to the designated printer. Print jobs must then be released by the employee at the physical printer with an ID card or password.
Can students print to CCC managed printers using their personal devices?
Yes! Students can print to certain printers across campus using their personal devices (with the help of Mobility Print) as long as their device meets the prerequisites. For information on prerequisites and instructions on setting up Mobility Print see the following knowledge base article: https://clackamas.teamdynamix.com/TDClient/1853/Portal/KB/ArticleDet?ID=165540
Can my department purchase a printer independently, without using ITS or the assigned vendor?
NO. Printers are networked devices that are managed through ITS. Additionally, ITS purchases printers at a discounted rate and ensures new printers receive contracted support and free supplies while the device remains on contract.
Can I get assistance with replacing my printer consumables such as toner, drums and fusers?
Yes! That said, all of the printer consumables listed above come with step-by-step replacement instructions and employees are welcome to install these components themselves. Please note that requests for ITS assistance with replacing these parts will not be treated as time-sensitive as there are 200+ machines across CCC. If you know you'll need to replace a component such as a drum or fuser kit, aren't sure how to do so, and would like help from ITS, please submit a ticket in advance - before the printer becomes unusable without the replacement.