HOW TO REQUEST SERVICE FROM CTX
(Revised: April, 2023)
CTX provides maintenance and supplies for all printers and MFDs (multi-function devices that print/copy/scan/fax) College-wide. Most printing needs at the college fall outside of ITS, as the college has a contract with CTX for printers/printer support.
Web Support
Submit a ticket request at:
https://ctx-xerox.com/support/
This would be the preferred and quickest method for resolving printing issues or needs as it gives CTX your contact information. This link can be found on the myClackamas portal, under Staff Resources > Forms > Printing Resource Request (CTX).
Phone Support
- Service and Supplies: Please note the “Your ID#:” (5-digit combination of both letters and numbers) on the CTX sticker. Please call Service and Supplies at 503-624-9224.
- Customer Care Center: Information about how to use a Xerox multi-function device: Please call the Customer Care Center at 1-877-812-2949.
Papercut Support
- Please submit a Service Desk request ticket using "Request a Service" > "Hardware Support" > "Laptop Support" in TDX regarding Papercut access/issues/assistance. ITS is currently working on creating a Papercut category within TDX.
If you have any questions or concerns after reading this document please call the Service Desk at 503-594-3500 for additional information.