1. Should I put in a ticket?
We highly recommend always putting in service tickets even for simple requests. It benefits both our department and you by allowing us to track requests in a cetralized area. This massively prevents confusion and making the request require longer to complete. In addition, we (your department and ours) are able to utilize the tickets for historical purposes to know what has been completed in the past to better assist active tickets.
2. What if I am unable to put in a ticket?
Please feel free to give us a call (x3500) and we can certainly figure out why!