Submitting a suspicious email to ITS

Using the Report Button in Microsoft 365 for Suspicious Emails

This guide explains how to use the Report button in Microsoft 365 Outlook to report phishing or suspicious emails. This feature is integrated into Outlook and allows users to quickly report emails to Microsoft and the IT Department for analysis.


Purpose of the Report Button

The Report button helps:

  • Identify and mitigate phishing attempts.

  • Improve spam and phishing detection algorithms.

  • Notify your IT Department about potential threats.


How to Report Suspicious Emails

Using the Built-in Report Button

The built-in Report button is available in supported versions of Outlook, including:

  • Outlook for Microsoft 365 (latest versions)

  • Outlook on the web

  • New Outlook for Windows

  • Outlook for Mac

To report a suspicious email:

  1. Select the email you want to report.

  2. Click the Report button on the ribbon.

  3. Choose one of the following options from the dropdown menu:

    • Report Phishing: Flags the email as a phishing attempt.

    • Report Junk: Marks the email as spam or junk.

The reported email will be sent to Microsoft and the IT Department for review.
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What Happens After Reporting?

  • The reported email is moved to your Trash or Junk folder.

  • A copy of the message is sent to Microsoft and the IT Department for analysis.

  • You will receive feedback on the results of your submission in a follow up email.

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Troubleshooting

  • If you don’t see the Report button:

    • Contact the IT Department if assistance is needed to enable this feature by calling 503-594-3500 or submitting a Service Desk ticket.

  • For non-Outlook users, forward suspicious emails as attachments to abuse@clackamas.edu.


Best Practices

  • Always report phishing emails rather than deleting them without action.

  • Avoid clicking on links or downloading attachments from suspicious emails before reporting them.

 

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