MFA- Frequently Asked Questions

MFA - Frequently Asked Questions

What is Multi-Factor Authentication (MFA)?

MFA (Also known as two-factor authentication) is a common but effective security tool to help keep your CCC account and information safe, adding an additional layer of protection using more than one verification method (such as only using a password), preventing cybercriminals, hackers, and “bad actors” gaining access to your personal information, including your email, documents, grades, or financial aid information.


Where is MFA used?

MFA will first be used when logging into Microsoft Office 365, which includes Outlook (email), Word (papers, letters, etc.), Excel (spreadsheets), and PowerPoint (presentations). 

In the future, additional applications and websites will be added to support MFA. Watch for these announcements!


Does MFA Prompt me EVERY TIME I access Office 365?

You can dramatically reduce how often MFA prompts you, as it can “remember” your MFA setup from the devices you use exclusively and are responsible for (mobile, home computer, etc.). 

Do not use this feature on any public device, such as a shared computer or kiosk anyone can use, including public computers in the library or other locations at CCC.

To have MFA “remember,” after your login the first time and use MFA, click on the “Don’t show this again” check box and then click “Yes.”

MFA Methods

What ways can I set up to use MFA?

There are several methods you can use for MFA. The options available at CCC include the following:

  • Use the Microsoft Authenticator App on your smart phone or mobile device.
  • Receive a text on your mobile phone.
  • Receive a voice call on your mobile phone, work phone (including the Jabber softphone), or home phone.

None of these methods will work for me. What should I do?

If you don't believe an of the options for MFA will work due to your unique situation, please contact the ITS Service Desk to discuss.


I don’t want to use my personal device.  How can I set up MFA?

If you have concerns about using your personal device because CCC's data may be stored on your device or have privacy concerns using MFA, don’t be!  There is NO data stored on your device or transmitted between your device and CCC.

You do not have to use your personal smart phone for verification. You can set multi-factor authentication to verify through a phone call.


Where can I get help for MFA?

If you have continued questions or concerns, please contact the ITS Service Desk. They will be able to get answers, provide assistance, or discuss MFA options that may work best for you. You can call (503) 594-3500 or submit a request online.


What else do I need to know about MFA?

There are a few things to keep in mind regarding MFA:

Always be on your guard!

Even with MFA, criminals and bad actors will try ways to scam you!

  1. NO ONE will ever call you to ask to press “Approve” on a notification or to give them your Authenticator app or texted code. 
  2. THINK BEFORE YOU AUTOMATICALLY APPROVE. If you were not logging into your account yourself, and were not expecting it…
  3. DO NOT ANSWER an “Approval” request coming from your Authenticator app, text notification, or phone call.

Additional Questions

I am not receiving any verification codes to sign in

Multi-factor authentication for Microsoft Office 365 does not always require verification if it remembers the device you are using. On the devices that Office 365 remembers, it will periodically ask for verification, but not every time.


What email clients are compatible with Office 365 multi-factor authentication?

The following email clients are compatible with Office 365 multi-factor authentication:

  • Outlook for Windows
  • Outlook for macOS
  • Outlook for Android
  • Outlook for iOS
  • Gmail app for Android
  • Mail app for iOS
  • Mozilla Thunderbird is not supported at this time.  Mozilla has announced future support (currently in beta)

Links to setup video(s):

Microsoft Authenticator App (download from Apple or Play Store depending on device type):



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Article ID: 138756
Fri 10/15/21 4:02 PM
Fri 4/12/24 2:48 PM