Services A-Z (66)

# Symbols A B C D E F G H I J K L M N O P Q R S T U V W X Y Z

B

Benefits

Have questions about your benefits (medical, dental, vision, tuition, professional development, etc.)? Use this service request to ask benefit questions!

Building Maintenance

Services provided by Building Maintenance may include items such as plumbing, installations, painting, repairs, outdoor trash clean-up, graffiti removal, and parking lot/sidewalk maintenance.

C

Classroom/Lab Support

Most CCC classrooms include presentation podiums with Windows PC, monitor, document camera, LCD projector, screen and inputs for HDMI, USB, VGA with 1/8″ audio.

Closed-Captioning

An accessible online course enables students with disabilities to participate in a more equitable manner. Closed caption course videos is a step toward making your materials and your course more accessible to all students.

Colleague Access Requests

Access to Colleague systems

Colleague Record Lock

Compensation and Classification

Requests for reclassification, lead pay, shift differential, transfers, etc.

Conference Room Support

This service is ideal for meetings as Web conferencing (room dependent) supports live audio and video and features desktop, application sharing, and chat.

Cougar Shout Out

Want to nominate a CCC employee for a Cougar Shout Out (employee recognition program)?

COVID-19 Sick Leave Program

CCC's COVID-19 Sick Leave Program

Create a new webpage

We can help create new webpages to meet your needs.

Creative Services

Do you have a project that requires graphic design? Creative Services is CCC's award-winning in-house design team. We can help with anything from banners and brochures to fliers and forms.

Custodial

Custodial service requests include sanitation issues/requests for bathrooms, interior garbage/recycling, carpet cleaning and vacuuming, as well as windows.

D

Data or Reporting Request

Help me build, adjust or fix a reusable report, or help acquire/extract, understand or clean data!

Data, Reports and Database Support

Questions, problems or requests related to data transfer between vendors/partners and CCC, Data Warehouse, Reporting Services, database modifications and permissions. This does not include requests related to Colleague.  Please use "Colleague Requests"  under the category section to submit Colleague requests.

Desktop Support

CCC’s IT service desk team supports just about everything related to CCC’s services and systems.

Digital Signage — hardware issues and requests only

Use this ticketing form for digital signage hardware and network issues, installations and requests. For digital signage content requests, please use the Creative Services form instead.

E

Email

Office 365 combines email, calendars and contacts

Employee Conduct

Employee conduct, employee consultation, etc.

Employee Separation

Employee separations (i.e. retirement, resignation, etc.)

Employment Verification / Public Service Loan Forgiveness

Verification of employment and PSLF

Engineering/Plant

The plant service requests are related to electrical, lighting, elevators, and temperature control.

Environmental Health & Safety

Support services from Environmental Health & Safety includes all safety related concerns, staff training, hazardous chemical response and spill clean-up, first aid supplies, and regulatory compliance.

Event Support

Special event support & provisioning providing technical support for special events.

F

FAC Support

Faculty Assignment Contract (FAC) Support.

Firewall

Provides network security

Furniture

Furniture requests include: Space planning, surplus furniture orders, and new furniture purchases.

G

Grant Support

Working with the Grants Coordinator to apply for a grant, and in need of data?
Need assistance with grant reporting?
Use this ticket to request grant support!

Grounds/Landscape

Grounds maintenance supports the landscape and irrigation including fallen trees, plugged storm drains and fountains.

H

Hardware or Approved Software Purchasing

When it's time for new hardware or additional licenses for approved software, start the process here.

HR Data Request / Report

HR system updates, Association requests, information requests, reports, data, etc.

I

ITS Exception Request

Request for temporary computer Administrative Rights.

K

Keys/Locks - Repair

Please note that this service area is for the REPAIR of Keys/locks for cabinets/lockers/file cabinets. To request new keys please utilize the Key Request form located on MyClackamas under the resource tab.

L

Laptop and Chromebook Support

CCC’s IT service desk team supports Dell laptops, and Chromebooks

Larger Project Inclusion

Help me by becoming a team member on a larger project that may need all kinds of these types of things over the duration of the project!

Leaves

Questions about vacation, sick, personal, sabbatical etc.

M

Marketing and Communications

We can help with your marketing and communication needs.

Measurement of Performance Outcomes

Do you need to request data to support assessment, planning efforts, program reporting, and/or communication with community members? Needing research support to evaluation the effectiveness of a program? Use this ticket to request general IR support!

Moodle Troubleshooting

If you are having issues with accessing a course, need a new course shell or need to report a problem.

N

Name and Address Change

Name change and address change.

New or Alternative Software Proposal Request

Where to propose new or alternative software that you think should be considered for campus use.

O

Office Moves

For requesting office relocations and moves.

Other Colleague Requests

Other HR Question / Request

Other requests that are not listed.

P

Passwords

Change, or reset password service

Payroll

Payroll forms, time card entry, payroll tools & FAQ's.

Performance Evaluation

Questions about employee performance evaluation.

Pest Management

This service area includes requests for pest management for example ants, bees and vermin.

Phones

CCC’s telephone systems support included technical assistance with the VoIP telecommunications system, college-owned wireless devices and services.

Photography

College Relations and Marketing is available for event photography, staff headshots and other custom photography needs.

Printing

Papercut Printing Services  is a printing infrastructure management tool. Papercut monitors and allows control over printers, their output, supplies and support, document usage, and the people and processes that intersect with each of these.

Project Request Form

Here is where you submit your ideas for future projects involving ITS.

R

Report a website problem

We can help fix website issues.

S

Secure File Transfer

Secure File Transfer Protocol (SFTP) is used to safely transfer large or sensitive files to or from CCC to partners outside the college system.

Shipping & Receiving

This services includes shipping/receiving of packages as well as requesting items from the warehouse.

Signage

To request new or updates to existing signage. Event signage requests need to be initiated through CRM.

Student Name Change Request

For Registration and Records to be able to officially submit student name change requests to ITS.

Survey Support

Are you creating a survey and unsure of where to start? Maybe you have a draft survey and want someone to review the questions. Submit a ticket here, and someone from the IR team will help you with your survey needs. This includes identifying an ideal time to administer your survey, and survey analysis services.

System Issue or Malfunction

Help me, something (other than a report) seems to be malfunctioning or not working properly!

This may also include research into any issues or situations that need to be looked into further.

System Modification, Enhancement or General System Research

I would like help to determine possibilities, implement or adjust systems based on current desires, or just get a better understanding of how things are actually working in our systems.

T

Talent Acquisition

Start a recruitment, applicant status, new hire status, salary placement, etc.

Training/Workshops

Use this form to submit a request for a custom or specialized group training/workshop to the Online Learning & Educational Technology (OLET) team.

U

Update an existing webpage

Help us keep the website up to date and make improvements to better serve the CCC community.

V

VDI Support (Desktop)

VDI is virtualization technology that hosts a desktop operating system on a server.

Videography request

Request videography for events or promotional videos.

Z

Zoom Accounts/Troubleshooting

If you are having technical issues with Zoom, you may want to explore Zoom Help directly (https://support.zoom.us/hc/en-us) for the latest information. Otherwise, use this form if you need a CCC Zoom account or assistance with Zoom in your Moodle course.